3. What data we process
Visiting the website
The website uses no analytics, advertising or tracking tools and
loads no scripts or fonts from third-party servers. The web server
keeps technical records of requests (IP address, time, requested
address, browser identification) used to run the service and to deal
with faults and attacks.
Licence request from the website
Name, club or organisation, e-mail, phone (optional), your message,
the form language, the time it was sent, IP address and browser
identification. While we handle the request, our replies, its status
and an internal note are added to it.
Account in the secure portal
Username, full name, e-mail, role and organisation, password (only
as an irreversible hash, never readable), the two-factor
authentication secret if you turn it on, and the dates the account
was created and last signed in. What you create in the portal is
stored with the account too: improvement suggestions and votes,
playlists, drawings and mark edits in game reviews, and the game
folder settings.
The software on your computer: licence and copy protection
On first registration (including the trial), on licence activation
and on the regular licence check the software sends to the
server:
- a device identifier (HW ID) - a 32-character hash
derived from the operating system's machine identifier,
- the computer name and the name of the signed-in
operating system user (with the domain for a domain
account),
- the software and operating system version and whether the
software runs in a virtual machine,
- a hardware description: maker, model and serial number
of the computer, device type (for example laptop), processor,
number of cores and threads, architecture, memory size, graphics
card and disks (type, interface, size and model; we do not collect
disk serial numbers).
The server adds the public IP address the software connected
from, the time of the last contact and the licence data: licence
key, organisation and licence holder label, device label,
activations and deactivations, moves of the licence to another
computer and suspensions (licence journal and operational records).
Games, marks and video are not sent for the licence.
Your club's managers see the device name, the system and a
shortened HW ID for the club's licences in the portal. The IP
address, the system user name and the hardware description with the
serial number are visible only to our administration.
Android app
When pairing and on regular contact the app sends the device name
(the phone model by default), the platform, a random identifier the
app creates on first start (not derived from the hardware), and a
hardware description: maker, model, phone or tablet, processor,
number of cores, memory, system version and storage. The app
neither reads nor sends the phone's serial number. The server
stores the pairing status, the link to a computer and the time of
the last contact.
Live sessions and action sets
When you start a live session from the software or the app, the
server stores the game title, team names, the stream address, the
action set, rosters if you attach them (player names and numbers),
and the individual marks (action, time, team, player numbers,
note). A club's action sets are stored on the server so that all
the club's devices have them.
Support, diagnostics and suggestions
Messages you write to support from the portal, the software or the
app, and attachments you choose to add (error log, screenshot of the
software window, image, game file or diagnostics; at most 20 MB per
attachment).
The software puts the diagnostics together when you click
and sends it only after a second, separate click; it never sends
itself. It contains the software version and installation folder,
the operating system, the computer name, whether it is a virtual
machine, processor and memory, system and software language,
monitors, licence status (edition, organisation, validity, shortened
HW ID; the licence key and access token are not included in full),
player status (the open file or address without credentials),
ffmpeg and the names of capture devices, free disk space and the
configured folders (a path may contain the user name), server
reachability, crash records and the last 300 lines of the error log.
Diagnostics from the Android app contain the device model, system
version, permission status, cameras, network status and a log
extract.
For improvement suggestions we store the text and category,
the name of the person who submitted it and the software
version.
Game reviews, rosters and player access (for the club)
In the portal a club's coaches and analysts can browse the club's
games, marks and video, draw on them, build playlists and edit marks.
This involves game files (marks, player names and numbers, notes),
game video and recordings in which players can be seen, and the
edits you make in the portal. The files are stored on the club's
storage or on storage we run for the club. Before the portal writes
to a game file, it saves the original version on the server as a
backup.
A club can give players personal access to their own
actions. For that we store the player's name, category, the assigned
actions and folders, the password (only as a hash) and the last
sign-in time. Every attempt to sign in through a player link records
the time, the result, the IP address, a short browser and system
description (for example "Chrome 127", "Android") and a random
browser identifier from a cookie; they show when one personal access
is used by several people. We do not store the full browser
identification, and only our administration sees these records.
Players may include minors; their access is set up and managed by
the club.
Sign-in records and abuse protection
For every attempt to sign in to the portal, successful or not, we
record the time, the result, the IP address and a short browser and
system description. Only our administration sees these records. To
protect against password guessing and form flooding the server also
keeps, briefly and for at most an hour, a count of attempts per IP
address in memory; this is not stored anywhere.
Private power-play analysis section
Only invited people have access to this part of the website. When
you ask for access, we store the IP address, name, contact, your
message and browser identification. An approved IP address is kept
with the date until which access is valid and the time of the last
visit.
Invoicing
If you buy a licence, we process billing data (company or personal
name, address, company ID and VAT number if you have them) and
payment records.